Last updated: 7 November 2026

Exchanges & returns.

Most of our pieces are printed with the name and design you chose, so our policy rests on one rule: if the mistake is ours, we fix it at our cost.

If your piece arrives with a problem

• A print defect, a difference from the design you approved, or damage in delivery.
• Tell us within 3 days of delivery, with photos and your order number.
• We reprint it free or refund in full, your choice. Delivery is on us.

Personalised pieces

• You can cancel and get a full refund before printing starts.
• Once printing starts we can't exchange or refund for a change of mind, because the piece is made for you.
• Before printing we send you an image of the final design to approve the name, size and colours.

Ready-made, non-personalised pieces

Exchange or return within 7 days of delivery, unused and in original condition.

Digital files

Free files cost nothing. Paid files are not refundable after download unless the file is faulty and we can't fix it.

The nature of 3D printing

Fine layer lines on the surface and a slight colour difference between screen and filament are normal for this technology and not defects. Anything beyond that we treat as a problem and fix.

Refunds

We refund to your original payment method within 14 working days of approval.

This policy does not reduce your rights under Qatar's consumer protection law. For follow-up or complaints: support & complaints.